1. Shipment and delivery
Shipments are carried out by GLS courier.
Shipment costs are the same all over Italian territory and are sorted in two groups depending on the purchase amount:
For expenses between 0 and 80€ shipment costs are 6,90€.
For expenses over 80€ shipment is free.
Shipments toward foreign countries are carried out by SDA courier and are envisaged only toward the European Union; they have a fixed cost of 20,00€.
1.3 Merchandise delivery is carried out to the address indicated by the customer on the order form. The customer is the only person in charge of the given address for the shipment.
1.4 The times of delivery are:
ITALY: 2/3 days from the payment reception
ABROAD: 4/5 days from the payment reception
1.5 Deliveries will be carried out from Monday to Friday, in the standard working hours, except national holidays.
1.6 Delivery appointment: choosing this option the courier will contact you in order to define date and time of the delivery. Keep in mind that this service implicates an increase of 3€ on the final cost. Remember to supply a surely reachable phone number.
1.7 If you don’t think you will be at the given address at the delivery time, you can specify your working address. Delivery can be carried out at a friend, a relative or a neighbor address as well.
1.8 In case of failed delivery caused by recipient absence at the given address, the courier will leave a card to certificate the delivery attempt. The information for the customer to contact the courier will be shown in order to define an appointment for the second delivery attempt. After 2 failed attempts, the package will be sent to a stock center and it will be possible to pick it up at the courier office of your area. If this attempt will not have a positive outcome too, the purchased product will be sent back to Le Querce. After 30 days from the shipment to Le Querce, the contract will be considered ceased and the purchase order revoked in conformity with art. 1456 c.c. Le Querce will proceed at the refunding of the amount paid by the customer excluding the costs of the failed delivery as well as the return to Le Querce and the storage charges. The sale dissolution and the refund amount will be communicated to the customer via e-mail. The refund amount will be credited to the payment account used by the customer for the purchase or via bank transfer. If, before the 30 days elapsed, the customer asks to receive the purchased product again, Le Querce will proceed at the new shipment subject to charges consisting of: the product costs, the return to Le Querce costs and the storage costs.
1.9 The recipient is entitled to verify the delivered product conditions. If the package presents break or hit signs, tampering/alteration, we encourage the customer to accept the package from the courier in “RECEIVED UNCHECKED” terms. In case the merchandise inside the package is damaged, we ask the customer to communicate it with contact module. In the communication it will be necessary to list the damaged products, attaching the delivery paper with the caption “GOODS RECEIVED UNCHECKED” , and if possible attaching photos of the damaged material. In case the package had been accepted without the “RECEIVED UNCHECKED” terms it will not be possible, in any case, to proceed against the courier and we will not be able to send back the damaged merchandise.
1.10 In case of delivery impediment due to circumstances beyond our control Le Querce will proceed to contact the customer via e-mail in order to inform him about delivery delays. Le Querce cannot be held responsible in any case of the possible delays due to third acts and/or uncontrollable circumstances.
2.1 Payment for products purchased on our website can be done by:
Credit card or PayPal: Le Querce accepts the main credit cards (i.e. VISA, MASTERCARD) whose payments will be treated through a server-to-server safe connection by the application of SSL (Secure Sockets Layer) Protocol with a 128 bit coding.
Bank transfer: in this case the order will be shipped after the credit of the amount on our bank account. Please specify in the reason the order code.
LE QUERCE s.n.c di Perino Filippo & C.
Agenzia di Strambino
BIC / SWIFT CODE: ICRAITRREQ0
C.O.D.: it is possible to directly pay the courier at the delivery. In this case a 3,90€ increase has to be considered on the shipment charges.
2.2 At the moment of the order transmission no charge will be carried out on the credit card used by the customer for the payment. The charge will be carried out only after the credit card information verification and the credit card company authorization to the charge.
2.3 The receipt/invoice will be automatically released at every purchase. At the first purchase on our website, the customer will be asked to communicate the information to make out to the invoice. The customer will be able to modify such data later.
3. Conditions and terms of sale
3.1 All the prices shown on the website are expressed in Euros (€) and have to be considered VAT included. The contribution to the order execution and delivery charges is clearly specified and has to be considered VAT included. Such amount will be specified separately on the order form prior to the shipment and in the order confirmation e-mail.
3.2 The products price can be modified without any notification until the order confirmation, provided that the amount charged to the customer will be equal to the price shown in the product description at the moment of the order.
3.3 The products will remain property of Le Querce until the effected payment of the purchase price and of the charges on the part of the customer.
3.4 Le Querce will enable the purchase order only after having received confirmation of the payment authorization of the total amount, constituted by the purchase price, the delivery charges and every possible additional cost, as specified in the order form.
3.5 Le Querce reserves the right to refuse the orders coming from customers who don’t provide sufficient guarantees of their solvency or with whom there are outstanding disputes.
4.1 The customer having purchased products on the website has the right to withdraw, without any penalty and without specifying the reason, within 10 working days from the merchandise reception, if not differently specified.
4.2 The customer will have to send, using a carrier of his choice and at his own expense, within 10 working days from the merchandise reception, the purchased products, suitably wrapped in their original package, accompanied by all the accessories, if any.
4.3 We ask you to send the products at:
LE QUERCE s.n.c di Perino Filippo & C.
Regione Vigna Granda 2
10010 AZEGLIO (TO)
For any information, please contact us with contact module.
4.4 In conformity with art. 67, II comma, Codice del Consumo, the substantial integrity of the returned product is a necessary condition to exercise the right of withdrawal. The products must not be damaged and/or altered.
4.5 To exercise the right of withdrawal it is not requested an insurance on the returned merchandise against theft and accidental transport damages. However, given that the inherent risk on the merchandise return burdens on the buyer, Le Querce exhorts the customer who wants to exert the right of withdrawal, to insure at his own expense, the shipment for the amount specified in the order purchase confirmation e-mail.
4.6 According to art. 67, IV comma, Codice del Consumo, only after the return of the product and only after having verified the fulfillment of the points 4.1, 4.2, 4.3, 4.4 which precede, Le Querce will proceed, as soon as possible, to the refund of the amount spent by the customer, excluding the transport costs. The refund amount will be communicated by e-mail and credited on the same means of payment used for the order or by bank transfer.
4.7 According to art. 55 of Codice del Consumo, the right of withdrawal is excluded in the case of sales corresponding to packaged customized products or products which, by their nature, cannot be sent back or risk to deteriorate or to alter rapidly (i.e. fresh food products, flowers, cosmetics, etc.).
5.1 Le Querce offers the customers the possibility, at their own sole discretion, to receive coupons usable typing in a specific code at the end of the purchase procedure when the customer’s information are requested.
5.2 The validity and the amount of the coupons have to be specified at the moment of their issuing.
5.3 Coupons are not transferable. They cannot be converted in cash nor can they accrue interest.
5.4 Coupons cannot be used to pay for transport charges.
5.5 In case of merchandise return, coupons will not be refunded.
5.6 Le Querce reserves the right to vary the conditions relative to coupons in every moment and without notice, i.e. possibility of usage, expiry date.
6. Guarantees and non-conformity of the products
6.1 The products offered on the website are in conformity with the national and Community existing law in Italy.
6.2 The products pictures and colours showed on the website could differ from the real ones as a result of current local operating systems and/or of the visualization tools. Equally they could differ particularly in case of honey product because of natural changes (i.e. crystallization, different colour due to a different harvesting area).
7. Website contents and intellectual property rights
7.1 The contents of Le Querce, i.e. pictures, photographs, dialogues, sounds and videos, documents, drawings, figures, logos and all other material, in every format, published on the website, including menus, web pages, graphics, colours, schemes, tools, fonts and design of the website, diagrams, layouts, methods, processes, functions and software are protected by copyright and by all other right of intellectual property held by Le Querce and the other right holders. It is forbidden to reproduce, modify, duplicate, copy, distribute, sell or exploit in any way pictures and contents from the website, if not previously authorized in writing by Le Querce. It is also forbidden any use of the website contents for commercial and/or advertising purposes.